About Us
PT. XENA PRANADIPA DHIA CAKRA
PT. XENA PRANADIPA DHIA CAKRA (XPDC) is a dynamic provider of comprehensive logistics company with knowledge and professionalism since 2018 based in Indonesia. With many experiences in handling international and domestic airfreight and sea freight shipments, we offer a profound and personal approach to fulfill customer’s need in any size of business.Due to demand of the customers, the services of ours has expanded to land freight, customs clearance brokerage, warehousing & packaging also handcarry service that makes us become a one-stop logistics partner. We diversified service offering includes unique logistic handling and services to meet our customer’s unique request. We present our customers a center of excellence they can partner with and benefit from full transparency and a sincere commitment to mutual success.
QUALITY OBJECTIVES
- To achieve a customer satisfaction rating through regular feedback and surveys.
- To reduce the number of freight delivery delays
- To ensure that all shipments are delivered with 100% accuracy and zero damage claims.
- To reduce customer complaints through effective communication and problem-solving.
- To ensure that all employees receive regular training and development opportunities to improve their skills and knowledge.
- To continuously monitor and improve our operational processes to increase efficiency and reduce costs.
- To establish and maintain strong relationships with our customers, suppliers, and partners to ensure long-term success.
- To regularly review and update our quality management system to ensure its effectiveness and alignment with our business objectives.
QUALITY POLICY
"XPDC is committed to providing our customers with high-quality freight forwarding services that meet or exceed their expectations. We believe in continuous improvement and strive to maintain a culture of quality throughout our organization. To achieve this, we have established the following quality policy:
- We will provide safe, reliable and efficient freight forwarding services to our customers.
- We will ensure that all of our employees are properly trained and equipped to provide quality services to our customers.
- We will comply with all applicable laws, regulations, and standards related to our industry.
- We will continuously monitor and measure our performance to identify areas for improvement and take corrective action as needed.
- We will maintain a strong customer focus and work closely with our customers to understand and meet their needs.
- We will maintain effective communication with our customers, suppliers, and employees to ensure that all parties are informed and aligned.
- We will strive for excellence in all aspects of our operations and work to exceed our customers' expectations.
- We will maintain an effective quality management system that is regularly reviewed and improved to ensure its effectiveness.
- We will promote a culture of quality throughout our organization and encourage all employees to take responsibility for quality in their work.
- We will regularly review and update our quality policy to ensure that it remains relevant and effective."